Legal
Terms and Conditions
We look forward to welcoming you aboard for a memorable experience exploring the historic charm of St. Augustine. Warm regards, the Old City Shuttle team.
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Meeting Location & Vehicle
- Designated check-in spot: Barley Republic Parking Lot on Left.
- Address: 50 Spanish St., St. Augustine, FL 32084.
- Directions: access Spanish St. from Hypolita St. (entering from the South).
- Look for our Golf Cart shuttle and driver.
2
Important Information
- Early arrival required: arrive at least 10 minutes prior to the scheduled start time to check in and ensure timely boarding.
- Traffic advisory: St. Augustine can experience heavy traffic, especially during peak hours. Plan your travel time accordingly to avoid delays.
- Late arrivals: unfortunately, we cannot delay departures for late arrivals. No refunds or rescheduling will be provided for missed tours.
- Accessibility: due to the design of our vehicles, we are unable to accommodate wheelchairs, mobility devices, or passengers who require specialized boarding assistance.
3
Cancellations and Changes
- All cancellations or rescheduling requests must be submitted in writing to oldcityshuttle@gmail.com at least 48 hours prior to the scheduled tour.
- A $10 rebooking fee will apply to cancellations or changes made with less than 48 hours' notice.
- Weather or safety cancellations: in the rare case of adverse weather or safety concerns, Old City Shuttle may cancel tours with minimal notice.
- In such cases, customers will be issued a 12-month rain check (credit) for future rescheduling. Refunds will not be provided.
4
No-Show Policy
- If you do not check in on time or fail to attend for any reason, any discount voucher associated with your reservation will be void.
- The card on file will be charged the full retail price of the reserved tickets.
5
Conduct and Safety Guidelines
- Smoking, including vaping or the use of electronic cigarettes, is strictly prohibited on board.
- Pets are not permitted.
- For the safety and comfort of all passengers, the driver reserves the right to deny boarding or remove passengers exhibiting disruptive, unsafe, or inappropriate behavior.
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Gratuities and Referrals
- While gratuities are not mandatory, they are greatly appreciated. Suggested tips for your driver range from $3 to $5 per person and can be provided directly to the driver.
- We encourage you to share your experience! Friends, family, and colleagues can book their own tours or private events online at www.oldcityshuttle.com.
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Contact Information
- If you have any questions or need to make changes to your reservation, please don't hesitate to contact us by email ONLY.
- Email: oldcityshuttle@gmail.com
- Website: www.oldcityshuttle.com
Refund & Return Policies
This is a place to describe your Return and Refund Policy to buyers. A Return and Refund policy usually consists of: terms of return (i.e. number of days), state of return (e.g. unworn), reason for return (e.g. damaged or wrong product), process for return (i.e. how to initiate a return, how to contact customer service), process of refund (i.e. terms of refund, duration, payment details), and contact details.